Frequently asked questions
Frequently asked questions› Tickets › Events › Arrival › Accessibility › Payment methods › Restaurant services › Other questions
Nokia Arena rents its facilities to event organizers. The event organizer is responsible for the implementation of the event and any related arrangements. You can see who is organizing an event on the event page.
Our official ticket partner Lippu.fi is happy to answer all your ticket-related questions.
How do I buy a ticket for an event?
You can find all Nokia Arena’s events in the event calendar. Choose the event you like from the calendar and buy your tickets conveniently through our website. Tickets for all of our events are always sold by our ticket partner Lippu.fi. Their sales service is happy to help you at tel. +358 600 900 900 (open Mon–Sat 9 a.m.–9 p.m., Sun 10 a.m.–6 p.m., price of the call 2€/minute + mobile/local network charge).
Are tickets available at the door before the start of an event?
As a rule, Nokia Arena does not have its own ticket office on-site. You can buy a ticket easily through the various Lippu.fi channels using your mobile device, for example, even if you are already waiting by the Arena doors.
How can I reserve a skybox for an event at Nokia Arena?
You can reserve a skybox by contacting our sales service at firstname.lastname@example.org, or by submitting a quote request through the form. You can also reserve a skybox conveniently through the LiveX booking system. Choose the event you want to attend and book your skybox seats here.
If you need help booking a skybox or ordering box tickets through our website, you can contact Lippupiste’s service for skybox reservations at: email@example.com, tel. +358 10 633 1100.
If you have booked a skybox through some other channel, please contact the agent that you made the reservation with.
Do I need to print my ticket?
You do not need to print an electronic ticket (e-ticket). The barcode or QR code on the ticket can be read from your phone screen, either during security check or ticket inspection. Please open the ticket on your phone and set the brightness of your screen high enough in advance. Please make sure that your phone screen is not cracked.
If you have a paper ticket, you should have it with you at the venue. Please note that a photograph or a screenshot is not a valid ticket.
I want to change my ticket type – what do I do?
Please contact the Lippu.fi customer service. If you want to change a skybox ticket, please contact the Lippu.fi skybox service: firstname.lastname@example.org, tel. +358 10 633 1100.
Customer service for customers who have purchased a ticket, tel. +358 30 514 214
Please call this number if you have questions about an order you have already paid for. Please provide your order number and contact details (purchaser of the ticket).
The telephone service is open on weekdays from 12 noon to 4 p.m.
(exceptions possible, for example on public holidays)
Call price 0.084€/min
Do small children need their own tickets for events?
The event organizer determines the age at which a child needs their own ticket. Please check with the event organizer or at Lippu.fi.
How long do events last?
The duration and schedule of events vary from event to event. You can find up-to-date information in our event calendar as soon as the event schedule has been confirmed. The event organizer is responsible for any changes to the schedule.
What items can I take with me to events, and what items are prohibited?
The Arena has a cloakroom with limited capacity. The event organizer determines the cloakroom fee. Please avoid bringing any unnecessary items or personal belongings to the arena. Please do not leave any valuables in the cloakroom, as we take no responsibility for them.
Prohibited items include:
- Large backpacks, suitcases and sports bags
- Sharp and potentially dangerous objects
- Glass products
- Striking weapons, including anything that can be used to harm bystanders
- Products containing propellant gas (e.g. hairsprays and deodorants)
- System cameras (incl. GoPro)
- Selfie sticks
- Metal bottles
- Sticks longer than a meter and thicker than a little finger as flagstaffs
- Telescopic fishing rods as flagstaffs
- Items and substances otherwise prohibited by law
You need a permission if you want to bring a large flag/pennant with you to the Arena. Permissions are assessed and granted on a case-by-case basis, and the customer is given instructions on the permitted use prior to the event. The flag or pennant must not disturb the rest of the audience during the event, and the flag must have a flammability classification of SL2 (normally flammable).
The maximum allowed size of a flag/pennant with the proper flammability classification is 150 x 245 cm. Flags/pennants larger than this are admitted only on a discretionary basis.
We always use our discretion and evaluate each case individually for the benefit of the customer. We do our best to ensure that the security arrangements required by the event organizer are in place.
Does Nokia Arena have an age limit?
The event organizer defines the age limit for each event. For example, at some events, parts of the stands may be designated as licensed areas for serving alcohol, making them off-limits for people under 18 years of age. Age-limit supervision is carried out during security check or at the doors to stands designated as licensed areas for serving alcohol, for example.
Where can I ask after my lost property?
During an event, you can ask the staff or security personnel for your lost property. After an event, any lost and found items are delivered to the Lost Property Office Of Pirkanmaa: https://www.plt.fi/
Where can I leave my baby carriage?
You can park your baby carriage in the cloakroom for the duration of the event. Please note that the capacity of the cloakroom is limited.
Can I bring my own food or drinks to the Arena?
The whole of Nokia Arena is considered a licensed area for serving alcohol, meaning that you cannot take your own food or drinks with you. You can find something for all tastes at our restaurant partner Noho Partners’ 22 restaurants and bars, and Casino Taproom also serves lunch and small snacks, so please leave your own food and drinks at home.
For more information, see the Food and Drink section.
How do I dress for events at the Arena? How cold is it at the Arena?
The conditions at the Arena vary depending on the type of event. At events organized in the floor section (on the covered ice), the indoor temperature is normal. At ice sports events, the indoor temperature is lower, so you should bring plenty of warm clothes with you.
Can I take my prescription medicine with me to an event?
Prescription medicines are allowed, as well as any necessary health-related technical equipment. We want to make sure that all of our customers enjoy themselves at our events, and we take the individual state of health of everyone into account at our events.
Arriving at Nokia Arena
Where can I park my car?
Because of its central location, the easiest way to reach the Arena is by public transport. There are no designated parking areas at the Arena. However, if you want to arrive by car, there are several parking facilities in the vicinity of the Arena – see here for a detailed list and locations.
How do I get to Nokia Arena? (Nysse, VR)
You can find more information on the Directions page.
Keep in mind that the tickets and season tickets for Ilves and Tappara games played at Nokia Arena (both Liiga and CHL matches) include passage on public transport using Tampere’s Nysse public transport system.
Is there bike parking at the Arena?
There are several bike parks near the Arena, located next to the park areas on Vuolteenkatu and Tuomiokirkonkatu, as well as on Sorinkatu and Ratapihankatu. You can also park your (electronic) scooters in the bike parks. For a detailed map of the surrounding area, please visit: https://nokiaarena.fi/en/directions/maps/
Where is the nearest taxi stand?
The taxi stands nearest to Nokia Arena are located at the bus station and the railway station.
How do events affect traffic arrangements in the area surrounding the Arena?
There may be exceptions to traffic arrangements in the vicinity of Nokia Arena, depending on the size and type of the event. The event organizers are responsible for implementing the necessary traffic arrangements. Any other unforeseen traffic arrangements will be handled by the event security manager or the police during the actual event.
During sold-out major events, the streets around the Arena will be completely closed to motor traffic with the help of traffic controllers and bollards, and traffic controllers will provide assistance during the exceptional arrangements. Traffic will be re-routed using dynamic signage.
For more information, please visit: https://nokiaarena.fi/saapuminen/poikkeukset-liikennejarjestelyissa/
Accessibility and easy access
How has accessibility been taken into account at the Arena?
Accessibility was taken into account at Nokia Arena already during its design phase, so getting around the Arena using assistive devices is smooth and easy. The accessible entrance is located between main doors A and B. All the floors of Nokia Arena can be accessed by elevator.
For more detailed instructions, please see: Accessibility and easy access – Nokia Arena
What are the accessible stands like?
The accessible stands have 31 wheelchair spaces. Assistants’ seats are located behind the wheelchair spaces.
Do I need a separate ticket for my assistant?
In most cases, an assistant is included in a wheelchair ticket, so you do not need a separate ticket for your assistant. This is mentioned when purchasing the ticket for the ticket type in question.
For most of our events, you can bring an assistant with you free of charge. This practice may vary from event to event, however, so please contact the ticket agent if you have any questions regarding assistants.
Can I come to the Arena using elbow crutches or a walker?
You can come to the Arena using elbow crutches, as long as you take care to use them safely and properly. When sitting down, please place the elbow crutches so that they do not disturb other customers during the event. You can bring a foldable walker with you to the stands. Please contact the security personnel for more details on where to store the walker.
The Arena is accessible and, should you need it, we will provide assistance to guide you to the accessible seats located on the first floor of the stands. Wheelchair spaces are reserved only for people with reduced mobility and their assistants.
What payment methods can I use at the Arena?
We do not accept cash at the Arena, so payment is possible only by card. If you only have cash with you, you can use it to load money to the Arena Food & Beverage payment card either at the cash exchange point located on the main stand floor (A3) or at the Casino Taproom located in the lobby. You can exchange the amount of cash you want and use it at all points where food or drink is sold at Nokia Arena. The money loaded to the card is valid for 1 year. You cannot exchange the money you have on the card back to cash.
What restaurants are there at Nokia Arena?
You can find something for all tastes at our restaurant partner Noho Partners’ 22 restaurants and bars. Casino Taproom also serves lunch and small snacks.
The brewery-restaurant Casino Taproom and event restaurant Eventum are located on the arena level (1st floor).
Nokia Arena’s stand floors (3rd and 5th floor) contain many different restaurants that sell food (Hook, Abu Fuad Kebab, Pizzarium, Friends & Brgrs, The Kitchen), as well as several bars.
The 4th floor of Nokia Arena houses not only the skyboxes and related services, but also the Stefan’s at Arena viewing restaurant.
For more information, see the Food and Drink section.
What are the opening hours of the restaurants at Nokia Arena?
The restaurants always serve customers during events, with the exception of the Casino Taproom located in the Arena lobby, which also serves lunch on weekdays from 10:30 a.m. to 2 p.m.
For more information on restaurant services, please visit: https://www.arenafoodandbeverage.fi/
Can I get lunch at Nokia Arena?
Casino Taproom, located in the lobby of Nokia Arena, offers a varied and high-quality buffet lunch on weekdays from 10:30 a.m. to 2 p.m. for 12.70€. Casino Taproom’s lunch menu also includes a burger of the week with garnish at a price of 15€.
Read more about Casino Taproom’s lunch offerings and weekly changing menu: https://www.casinotaproom.fi/lounas/
Can I reserve a table at one of the restaurants?
You can reserve a table at the Casino Taproom brewery-restaurant, located in the lobby of Nokia Arena. For the menu and table reservations, please visit: www.casinotaproom.fi
No table reservations can be made to the restaurants located in the stand floors.
Where I can order catering services to the skyboxes?
You can order catering services to the skyboxes through our catering partner NoHo. You will find a pre-filled drink and wine cabinet in your skybox. You will be charged afterwards for the drinks according to the number of bottles/cans opened. Our friendly hosts are also happy to help you on the skybox floor. They will take care of your additional refreshment needs and make sure you enjoy yourself throughout the event. We recommend ordering catering service to the skybox at least three (3) working days before the event. You can do this via the web page Aitiopalvelut – Arena Food & Beverage (email@example.com, tel. +358 103 184 633, open on weekdays from 10 a.m. to 3 p.m.). You can also find the up-to-date skybox menus by clicking the link. You can pay for the food and drinks either afterwards with an invoice or on the spot with a card.
Where can I buy a ticket to the Stefan’s at Arena viewing restaurant?
During ice hockey games, Stefan’s at Arena acts as a viewing restaurant, where you can enjoy a three-course dinner while watching your favorite team prevail – and from the best seats in the house! VIP tickets include a ticket to the match, a three-course menu and seating at your own table. Drinks are charged separately.
You can book your seats at the viewing restaurant through the Ilves and Tappara ice hockey teams’ sales service:
VIP tickets for Ilves matches: https://www.ilves.com/vip-nokia-arena/
VIP tickets for Tappara matches: https://www.tappara.fi/fi-fi/article/paauutinen/stefans-at-arena-katsomoravintola/4769/
During certain concerts, the restaurant operates as a VIP restaurant.
Can I take photographs at Arena events?
The event organizer decides whether photography is allowed during a particular event, and Nokia Arena does not grant photography permits on behalf of event organizers. As a rule, you may not take system cameras to the event area without accreditation or a separate photography permit. Recording video or audio of performances is not permitted. If you want to take photographs during an event, you must arrange this separately with the event organizer.
Taking photos for personal use is generally allowed, but not with a system camera, unless you are specifically asked to do so by the event organizer. Also keep in mind that some artists may demand for a strict ban on photography. Customers will be informed of such bans during or before the event. Flash photography is always strictly prohibited. Also, please remember to respect the privacy of other visitors when taking photos.
Can I share content from the Arena on social media?
Can I request for a particular artist to perform at the Arena?
Nokia Arena rents its facilities to event organizers, so the best way to request for a particular performer is to contact the artist or their management team directly and tell them about the fantastic experience arena located in the heart of Tampere.
Does the Arena have Wi-Fi?
Yes! There is a Wi-Fi network open to everyone at the Arena called Nokia Arena. The network is available in all public areas and stands, and you do not need a username or password to access the network.
How can I give feedback?
We want to continuously improve our operations in different areas, and we welcome your feedback. We read all messages and use the feedback to improve the Arena. Unfortunately, we cannot reply to all feedback, so please let us know if you would like us to contact you. Thank you!
You can leave feedback here: https://nokiaarena.fi/en/information/leave-feedback/
If you have questions about upcoming bookings, please contact us via the quote request form.
How can I contact customer service?
There is no general customer service at Nokia Arena. You can select the appropriate contact person for your issue on the Contact Us page: https://nokiaarena.fi/en/information/contact-us/
Questions concerning tickets
lippu.fi +358 600 900 900 (2.00€/min + local network charge), open Mon–Sat 9 a.m.–9 p.m., Sun 10 a.m.–6 p.m
For questions regarding skyboxes and skybox tickets, please contact
firstname.lastname@example.org or tel. +358 600 413 147 (open Mon–Fri 9 a.m.–4 p.m., on event days until the start of the event). On weekends 2 hours before the event until the start of the event
Restaurant services and skybox catering
Contact details – Arena Food & Beverage (arenafoodandbeverage.fi)
Nokia Arena’s on-call security guard
tel. +358 50 331 7898, email@example.com